Cyber Incident Operational Updates

This page will continue to be updated as new information becomes available. 

Last Update: June 6, 4:24 PM

The June 1 update is current, with the addition of the Testing Center is now available.

 

June 1, 3:19 PM
Reactivate Your ChattState Account

On Friday, May 26, employees and students were sent a unique text message from the College to reactivate their accounts. More info: Tiger.fyi/reactivate.

  • If you have already changed your password with the IT Help Desk or in the Library, please disregard your text message and continue using the password you set.
  • If you did not receive a text message with your one-time password, please visit the IT Help Desk located in the Library, Monday–Thursday 9 AM–5 PM and Friday 9 AM–3 PM.

May 30th courses started on time

Students enrolled in the May 30th 5- and 10-week summer courses started on time.

Financial Aid

Financial aid disbursements for May 8th classes were processed on May 26. Students should receive disbursements this week. Financial aid disbursements for May 30 classes will follow the previously published timetable and will be disbursed in June.

Final Grades & Transcripts 

Transcripts and final grades are available for pick-up, in-person in the Student Center Monday–Friday, 8 AM–5 PM. Official transcripts can now be requested from the National Student Clearinghouse.

Bursar’s Office is now open  

The Bursar’s Office in the Student Center is open to accept in-person payments.  

Academic Advising for Summer Students and Returning Students 

Walk-in Advising is available for the second 5-week summer session, which begins July 5, Monday–Friday, 8 AM–5 PM, in the Student Center.

Returning students should schedule an appointment with their advisor.

Academic Advising for New Students 

New Student Advising Workshops are on schedule; please plan to come to the workshop you have signed up for. 

Registration for Summer Classes 

Walk-in Registration is available for the second 5-week summer session, Monday–Friday, 8 AM–5 PM in the Student Center. 

Open Campus Services 

  • Academic Advising, Student Center 
  • Registration, Student Center
  • Enrollment Services, Student Center 
  • Transcript Requests 
  • Bursar’s Office
  • Financial Aid
  • Parking Passes
  • Library 
  • IT Help Desk in the Library
  • Career Services  
  • Center for Access & Disability Services  
  • Cafeteria  
  • Daycare Center    
  • Bookstore   
  • Print Shop  
  • Tiger Cupboard food pantry   
  • Counseling services by appointment via Call Center: 423.697.4400 
  • Customer Response Center 423.697.4400 M–F, 7:30 AM–4:30 PM 

Unavailable Student services 

  • Student IDs  
  • Testing 

Questions about these services cannot be answered because computer systems that are needed to answer the questions are currently unavailable. 

The college encourages vigilance and recommends taking precautionary measures to protect personal information as a best practice. Information about best practices in a cyber incident can be found on the FAQ page.  
 
Visit our FAQ page for answers to frequently asked questions.

 

May 30, 4:31 PM

Reactivate Your ChattState Account

On Friday, May 26, employees & students were sent a unique text message from the College to reactivate their accounts. More info: Tiger.fyi/reactivate.

  • If you have already changed your password with the IT Help Desk or in the Library, please disregard your text message and continue using the password you set.
  • If you did not receive a text message with your one-time password, please visit the IT Help Desk located in the Library.
    • Tuesday, May 30, 9 AM–6 PM
    • Wednesday, May 31, 9 AM–5 PM
    • Thursday, June 1, 9 AM–5 PM
    • Friday, June 2, 9 AM–3 PM

May 30th courses started on time

Students enrolled in the May 30th 5- and 10-week summer courses started on time today. 

Financial Aid

Financial aid disbursements for May 8th classes were processed on May 26. Students should receive disbursements this week. Financial aid disbursements for May 30 classes will follow the previously published timetable and will be disbursed in June.

Final Grades & Transcripts 

Transcripts and final grades are available for pick-up, in-person in the Student Center Monday–Friday, 8 AM–5 PM. Official transcripts can now be requested from the National Student Clearinghouse.

Bursar’s Office is now open  

The Bursar’s Office in the Student Center is open to accept in-person payments.  

Academic Advising for Summer Students and Returning Students 

Walk-in Advising is available for the second 5-week summer session, which begins July 5, Monday–Friday, 8 AM–5 PM, in the Student Center.

Returning students should schedule an appointment with their advisor.

Academic Advising for New Students 

New Student Advising Workshops are on schedule; please plan to come to the workshop you have signed up for. 

Registration for Summer Classes 

Walk-in Registration is available for the second 5-week summer session, Monday–Friday, 8 AM–5 PM in the Student Center. 

Open Campus Services 

  • Academic Advising, Student Center 
  • Registration, Student Center 
  • Transcript Requests 
  • Bursar’s Office
  • Financial Aid
  • Parking Passes
  • Library 
  • IT Help Desk in the Library
  • Career Services  
  • Center for Access & Disability Services  
  • Cafeteria  
  • Daycare Center    
  • Bookstore   
  • Print Shop  
  • Tiger Cupboard food pantry   
  • Counseling services by appointment via Call Center: 423.697.4400 
  • Customer Response Center 423.697.4400 M–F, 7:30 AM–4:30 PM 

Unavailable Student services 

  • Student IDs  
  • Testing 

Questions about these services cannot be answered because computer systems that are needed to answer the questions are currently unavailable. 

The college encourages vigilance and recommends taking precautionary measures to protect personal information as a best practice. Information about best practices in a cyber incident can be found on the FAQ page.  
 
Visit our FAQ page for answers to frequently asked questions.

 

 

May 26, 1:22 PM

A TigerAlert was sent out with the message "Current employees & students were sent an individualized message from the College to reactivate your account. More info: Tiger.fyi/reactivate."

  • If you have already changed your password with the Help Desk or in the Library, please disregard your text message and continue using the password you set.
  • If you did not receive a text message with your one-time password, please visit the IT Help Desk located in the Library.
    • ​​Monday, May 29, Memorial Day, Closed
    • Tuesday, May 30, 9 AM–6 PM
    • Wednesday, May 31, 9 AM–5 PM
    • Thursday, June 1, 9 AM–5 PM
    • Friday, June 2, 9 AM–3 PM

The May 23 & 24 updates are current with the addition of parking passes now available in the Student Center.

 

May 25, 2:54 PM

The May 23 & 24 updates are current with the addition of parking passes now available in the Student Center.

The Library Help Desk is open this Friday 9 AM–3 PM, closed Monday for Memorial Day and will reopen Tuesday, May 30, 9 AM–5 PM.

 

May 24, 2:15 PM

The May 23, 3:18 PM Update is current with the addition of official transcripts can now be requested from the National Student Clearinghouse.

May 23, 3:18 PM 

May 8th 13-week courses resume 

Students enrolled in the delayed May 8th 13-week courses resume classes this week. Students impacted have been contacted by the College. If you need assistance, please contact the Customer Response Center 423-697-4400. 

May 30th courses will start on time

Students enrolled in the May 30th courses will start on time. Academic Resources and Student Affairs are reaching out to students through e-mail and text with information about how to access eLearn. If you need assistance, please contact the Customer Response Center 423-697-4400.  

TCAT classes and study abroad courses continue to meet as planned.

All TN eCampus classes started on time on May 22. 

Final Grades & Transcripts 

Transcripts and final grades are available for pick-up, in-person in the Student Center Monday–Friday 8 AM–5 PM. 

Bursar’s Office now open  

The Bursar’s Office in the Student Center is now open to accept in-person payments.  

Academic Advising for Summer Students and Returning Students 

Walk-in Advising is available for Summer Classes and Returning students this week, Monday–Friday 8 AM–5 PM in the Student Center. If you had an appointment scheduled from May 8–today that had been previously canceled, please join us for walk-in advising this week. 

Academic Advising for New Students 

New Student Advising Workshops are on schedule; please plan to come to the workshop you have signed up for. 

Registration for Summer Classes 

Walk-in Registration is available for Summer Classes this week, Monday–Friday 8 AM–5 PM in the Student Center. 

Summer Classes open for registration 

May 30, 10-week session 
May 30, 1st 5-week session 
July 5, 2nd 5-week session 

Open Campus Services 

  • Academic Advising, in-person, Student Center 
  • Registration, in-person, Student Center 
  • Transcripts Requests 
  • Bursar’s Office now open for payments 
  • Library & Help Desk  
  • Cafeteria  
  • Daycare Center    
  • Bookstore   
  • Print Shop  
  • Tiger Cupboard food pantry   
  • Counseling services by appointment via Call Center: 423.697.4400 
  • Customer Response Center 423.697.2602 M–F, 7:30 AM–4:30 PM 

Unavailable Student services 

  • Student IDs  
  • Parking Passes  
  • Financial Aid  
  • Testing  
  • Career Services  
  • Center for Access & Disability Services  

Questions about these services cannot be answered because computer systems that are needed to answer the questions are currently unavailable. 

The college encourages vigilance and recommends taking precautionary measures to protect personal information as a best practice. Information about best practices in a cyber incident can be found on the FAQ page.  
 
Visit our FAQ page for answers to frequently asked questions.
 
Plant Ops staff continue to report. Supervisors continue to alert employees who need to report to campus. Please do not contact IT; you will be notified when you are able to access computer systems. 

Please continue to check this webpage for new information. 

MEDIA INQUIRIES: Nancy Patterson  

 

 

May 22, 3:26 PM

The Division Deans are communicating with all faculty teaching this summer to provide information about how to reset their passwords and get back into eLearn. Academic Resources and Student Affairs are reaching out to students through e-mail and text with information about how to access eLearn.

May 8th 13-week courses resume

Students enrolled in the delayed May 8th 13-week courses resume classes this week. Students impacted have been contacted by the College. If you still need assistance, please contact the Customer Response Center 423-697-4400.

May 30th courses to start on time

We are preparing for students enrolled in the May 30th courses to start on time. Academic Resources and Student Affairs are reaching out to students through e-mail and text with information about how to access eLearn. Please be patient as we work to resume the delayed May 8th 13-week classes as a priority at this time.  
 
TCAT classes and study abroad courses continue to meet as planned.  All TN eCampus classes starting on time today, May 22. If you need assistance, please contact the Customer Response Center 423-697-4400.

Final Grades & Transcripts

Transcripts and final grades will be available for pick-up, in-person in the Student Center Monday–Friday 8 AM–5 PM.

Academic Advising for Summer Students and Returning Students

Walk-in Advising is available for Summer Classes and Returning students this week, Monday–Friday 8 AM–5 PM in the Student Center. If you had an appointment scheduled from May 8–today that had been previously canceled, please join us for walk-in advising this week.

Academic Advising for New Students

New Student Advising Workshops are on schedule; please plan to come to the workshop you have signed up for.

Registration for Summer Classes

Walk-in Registration is available for Summer Classes this week, Monday–Friday 8 AM–5 PM in the Student Center.

Summer Classes open for registration

  • May 30, 10-week session
  • May 30, 1st 5-week session
  • July 5, 2nd 5-week session

Open Campus Services

  • Academic Advising, in-person, Student Center
  • Registration, in-person, Student Center
  • Library & Help Desk 
  • Cafeteria 
  • Daycare Center   
  • Bookstore  
  • Print Shop 
  • Tiger Cupboard food pantry  
  • Counseling services by appointment via Call Center: 423.697.4400
  • Customer Response Center 423.697.4400 M–F, 7:30 AM–4:30 PM

Unavailable Student services

  • Student IDs 
  • Parking Passes 
  • Financial Aid 
  • Payments 
  • Transcripts Requests 
  • Testing 
  • Career Services 
  • Center for Access & Disability Services 

Questions about these services cannot be answered because computer systems that are needed to answer the questions are currently unavailable.

Canceled Event

  • May 24, TN Reconnect Community Luncheon 

The college encourages vigilance and recommends taking precautionary measures to protect personal information as a best practice. Information about best practices in a cyber incident can be found on the FAQ page.  
 
Visit our FAQ page for answers to frequently asked questions.
 
Plant Ops staff continue to report. Supervisors continue to alert employees who need to report to campus. Please do not contact IT; you will be notified when you are able to access computer systems.
 
Please continue to check this webpage for new information.

MEDIA INQUIRIES: Nancy Patterson 

 

May 19, 3: 52 PM

The College issued a press release summarizing our incident updates to this point and posted it on our news center here: Chattanooga State to Resume May 8th 13-Week Classes, Start May 30th Classes On time and Re-Open Advising & Registration

The May 18, 4:55 PM Update is current with the addition of transcripts and final grades will be available for pick-up, in-person in the Student Center beginning Monday, May 22 at 12 Noon, Tuesday–Friday 8 AM–5 PM.

May 18, 4:55 PM

Chattanooga State to Resume May 8th 13-Week Classes, Start May 30th Classes On time and Re-Open Advising & Registration

The College is actively making progress to provide faculty and students access to eLearn and to re-open more student services, including advising and registration.

All TN eCampus students have received personal email notifications about their summer classes starting on time on May 22. If you have not received an email about your TN eCampus course, please contact the Call Center at (M–F 7:30 AM—4:30 PM EST).

May 8th 13-week courses resume classes the week of May 22

Students enrolled in the delayed May 8th 13-week courses will resume classes beginning the week of May 22. Students impacted will be contacted by the College. Check back here for updates. 

Each division will contact faculty scheduled to teach the delayed May 8th 13-week courses with information about accessing eLearn with assistance from Help Desk agents. 

May 30th courses to start on time

We are preparing for students enrolled in the May 30th courses to start on time; we will share information next week about when and how those faculty and students will access eLearn. Please be patient as we work to resume the delayed May 8th 13-week classes as a priority at this time.  

TCAT classes and study abroad courses continue to meet as planned. 

Final Grades

We are working to make final grades available by next week. We apologize for the delay and appreciate your patience.

Transcripts

Beginning next week, students can pick up transcripts in person. Details to follow.

Academic Advising for Summer Students and Returning Students

Walk-in Advising is available for Summer Classes and Returning students beginning Monday, May 22,12 Noon–5 PM and then Tuesday—Friday 8 AM–5 PM in the Student Center. If you had an appointment scheduled from May 8–today that had been previously canceled, please join us for walk-in advising.

Academic Advising for New Students

New Student Advising Workshops are on schedule; plan to come to the workshop you have signed up for.

Registration for Summer Classes

Registration for Summer Classes will begin next week. Details to follow.

Summer Classes open for registration:

  • May 30, 10-week session
  • May 30, 1st 5-week session
  • July 5, 2nd 5-week session

Open Campus Services

  • Library & Help Desk 
  • Cafeteria 
  • Daycare Center   
  • Bookstore  
  • Print Shop 
  • Tiger Cupboard food pantry  
  • Counseling services by appointment via Call Center. 
  • Call Center M–F, 7:30 AM–4:30 PM 

Opening Next Week

  • Academic Advising
  • Registration

Unavailable Student services

  • Student IDs 
  • Parking Passes 
  • Financial Aid 
  • Payments 
  • Transcripts Requests 
  • Testing 
  • Career Services 
  • Center for Access & Disability Services 

Questions about these services cannot be answered because computer systems that are needed to answer the questions are currently unavailable.  

Canceled Events

  • May 19, Support Staff Spring Fling
  • May 24, TN Reconnect Community Luncheon

The college encourages vigilance and recommends taking precautionary measures to protect personal information as a best practice. Information about best practices in a cyber incident can be found on the FAQ page.  

Visit our FAQ page for answers to frequently asked questions

Plant Ops staff continue to report. Supervisors continue to alert employees who need to report to campus. Please do not contact IT; you will be notified when you are able to access computer systems.

Please continue to check this webpage for new information. 

MEDIA INQUIRIES: Nancy Patterson 

 

May 17, 2:56 PM

The college continues to take action in an effort to provide faculty and students access to course materials through our eLearn without impacting the ongoing investigation.
 
We understand that this situation has caused disruption and inconvenience to academic activities planned to start on May 8. We anticipate restoring access to eLearn by next week in an effort to resume the May 8th courses currently delayed. Our goal is to start the May 30th courses on time. 
 
We will continue to keep you informed of our progress with eLearn access on this webpage. The college will contact impacted faculty and students about accessing their eLearn using alternative emails or phone numbers we have on file.
 
Students enrolled in TN eCampus courses will start on time May 22, and those students will be notified via alternate email. If you have not received an email about your TN eCampus course by 3:00 PM, May 18, please contact the Call Center at 423.697.2602 (M–F 7:30 AM—4:30 PM). 

TCAT classes and study abroad courses continue to meet as planned.
 
As a reminder, please check back on this webpage for new information.

The college encourages vigilance and recommends taking precautionary measures to protect personal information. Information about best practices can be found on the FAQ page. 

Visit our FAQ page for answers to frequently asked questions.

MEDIA INQUIRIES: Nancy Patterson

Plant Ops staff continue to report. Supervisors continue to alert employees who need to report to campus. Please do not contact IT; you will be notified when you are able to access computer systems.

These campus services are open

  • Library 
  • Cafeteria
  • Daycare Center  
  • Bookstore 
  • Print Shop
  • Tiger Cupboard food pantry 
  • Counseling services by appointment via Call Center: 423.697.2602
  • Call Center M–F, 7:30 AM–4:30 PM

Final Grades: We are working on making final grades and official transcripts available later this week.

Student services that are currently unavailable include

  • Student IDs
  • Parking Passes
  • Academic Advising
  • Financial Aid
  • Registration
  • Payments
  • Transcripts Requests
  • Testing
  • Career Services
  • Center for Access & Disability Services

Questions about these services cannot be answered because computer systems that are needed to answer the questions are currently locked down. 

Thank you for your continued patience and support as we work through this challenging situation.

 

May 16, 2:40 PM

In response to the recent cyber incident, the college is taking action in an effort to provide faculty and students access to course materials through our eLearn learning management system without impacting the ongoing cyber investigation.
 
We understand that this situation has caused disruption and inconvenience to academic activities planned to start on May 8. Our goal is to relaunch access to eLearn in an effort to resume the May 8th courses currently delayed and to start the May 30th courses on time. 
 
We will continue to keep you informed of our progress with eLearn access on this webpage. The college will contact impacted faculty and students about accessing their eLearn using alternative emails or phone numbers we have on file.
 
Students enrolled in TN eCampus courses will start on time May 22, and those students will be notified via alternate email. TCAT classes and study abroad courses continue to meet as planned.
 
As a reminder, please check back on this webpage for new information.

The college encourages vigilance and recommends taking precautionary measures to protect personal information. Information about best practices can be found on the FAQ page. 

Visit our FAQ page for answers to frequently asked questions.

MEDIA INQUIRIES: Nancy Patterson

Plant Ops staff continue to report. Supervisors continue to alert employees who need to report to campus. Please do not contact IT; you will be notified when you are able to access computer systems.

These campus services are open

  • Library 
  • Cafeteria
  • Daycare Center  
  • Bookstore 
  • Print Shop
  • Tiger Cupboard food pantry 
  • Counseling services by appointment via Call Center: 423.697.2602
  • Call Center M–F, 7:30 AM–4:30 PM

Final Grades: We are working on making final grades and official transcripts available later this week.

Student services that are currently unavailable include

  • Student IDs
  • Parking Passes
  • Academic Advising
  • Financial Aid
  • Registration
  • Payments
  • Transcripts Requests
  • Testing
  • Career Services
  • Center for Access & Disability Services

Questions about these services cannot be answered because computer systems that are needed to answer the questions are currently locked down. 

Thank you for your continued patience and support as we work through this challenging situation.

May 15, 2:40 PM

Some additional classes are starting back. Individual faculty members have begun to reach out directly to their students about the details and will continue to do so. If you haven't heard from your faculty yet, your class is still delayed while we make arrangements for it to resume.

TCAT classes continue to meet, and the study abroad mini-sessions are proceeding as planned.

These campus services are open

  • Library 
  • Cafeteria
  • Daycare Center  
  • Bookstore 
  • Print Shop
  • Tiger Cupboard food pantry 
  • Counseling services by appointment via Call Center: 423.697.2602
  • Call Center M–F, 7:30 AM–4:30 PM

Final Grades: We are working on making final grades and official transcripts available later this week.

Student services that are currently unavailable include

  • Student IDs
  • Parking Passes
  • Academic Advising
  • Financial Aid
  • Registration
  • Payments
  • Transcripts Requests
  • Testing
  • Career Services
  • Center for Access & Disability Services
  • Questions about these services cannot be answered because computer systems that are needed to answer the questions are currently locked down. 

The college encourages vigilance and recommends taking precautionary measures to protect personal information. Information about best practices can be found on the FAQ page. 
 
Visit our FAQ page for answers to frequently asked questions.
 
Plant Ops staff continue to report. Supervisors continue to alert employees who need to report to campus. Please do not contact IT; you will be notified when you are able to access computer systems.
 
Thank you for your continued patience and support as we work through this challenging situation.

May 12, 1:21 PM

Final Grades: We are working on making final grades and official transcripts available sometime next week. 

Some Additional Classes Starting Back: Some of the delayed summer classes are beginning to meet. Individual faculty have begun and will continue to, reach out directly to their students about those details. If you haven't heard from your faculty yet, your class is still delayed while we make arrangements for your class to resume.

TCAT classes continue to meet, and the study abroad mini-sessions are proceeding as planned. 

These campus services are open

  •  Library 
  • Cafeteria
  • Daycare Center  
  • Bookstore 
  • Print Shop
  • Call Center M–F, 7:30 AM–4:30 PM

Community Beautification Day for Employees: Faculty and staff are invited to an optional community day on campus this Monday, May 15, at 9 AM. Please meet at the amphitheater, where Plant Ops will provide a list of indoor and outdoor activities to help beautify our campus. Please wear closed-toed shoes and consider wearing a hat if you choose to work outdoors. We will provide water, and lunch will be served at 12 noon. All employees who are unable to participate in the morning activities, whether due to teaching or other work, are invited to the community lunch at noon.

Plant Ops staff continue to report. Supervisors continue to alert employees who need to report to campus. Please do not contact IT; you will be notified when you are able to access computer systems.
The college encourages vigilance and recommends taking precautionary measures to protect personal information. Information about best practices can be found on the FAQ page. 

Visit our FAQ page for answers to frequently asked questions.

MEDIA INQUIRIES: Nancy Patterson

May 11, 7:58 AM

The college added a “Cyber Incident Updates” link from our homepage for easy reference to this Updates page. In addition, the college issued a press release summarizing our incident updates to this point and posted on our news center here: Chattanooga State's Cyber Incident Update: Investigation and Recovery Underway 

May 9, 3:38 PM

TCAT classes are currently meeting. TCAT National Signing Day Event scheduled for May 11 is canceled.

Classes that were scheduled to begin May 8–May 26 are canceled; information about refunds will be forthcoming. Classes May 8–August 4 (13 weeks or full session) are currently delayed. Please check back daily to find out the current status of these classes.

Study Abroad is not affected. If you have questions about your study abroad class, go directly to TNCIS.org.

Economic Workforce Development (EWD) classes will meet. SkillUp will meet. 

Student services that are also currently unavailable include

  • Student IDs
  • Parking Passes
  • Academic Advising
  • Financial Aid
  • Registration
  • Payments
  • Transcripts Requests
  • Testing
  • Career Services
  • Center for Access & Disability Services
  • Questions about these services cannot be answered because systems that are needed to answer the questions are currently locked down.

These services are open

  • Library 
  • Cafeteria
  • Daycare Center  
  • Bookstore 

Plant Ops staff report.   
Supervisors will alert those employees who need to report to campus.

Do not contact IT, please. You will be notified when you are able to access computer systems.

These campus events that were scheduled are canceled: Retirement Celebration May 15. 

May 8, 3:00 PM

ChattState will have a modified campus operation again Tuesday, May 9. Please refer to May 7 (below) for details.

Our IT team is in the process of gradually recovering our systems after we intentionally shut them down over the weekend to mitigate and investigate the cyber incident discovered on Saturday, May 6.

While we are still assessing the impact of the threat actor, please recognize that we are early in the investigation as we work to determine if and what data may have been compromised.

We take the security of information very seriously, and we are diligently working to learn more about the cyber incident. We remain committed to providing timely and accurate updates to our campus community, and we will continue to share future updates on this webpage. 

We apologize for any inconvenience, and thank you for your patience and understanding. 

We will use this webpage for future updates moving forward.

 

May 7, 5:02 PM

Due to the recent cyber incident, Chattanooga State will have a modified campus operation on Monday, May 8. All classes are canceled except TCAT. Additional details below:
 
The Cafeteria is open.
The Daycare Center is open. 
EWD classes will meet. Skill Up will meet.
Science Olympiad will meet.
Plant Ops staff report. 
Staff on modified schedules to support those on campus. Supervisors will alert those employees who need to report.
At this time, please do not contact IT. You will be notified when you are able to access computer systems.  
 
Thank you for your patience and understanding.

On May 23, removed the temporary call center number from older posts.