Computer Support Technician | Chattanooga State Community College

Computer Support Technician

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Be job-ready. Earn a Computer Support Technician Diploma in about a year. Train for an entry-level position in Information Technology supporting computer systems, mobile devices, and networks in the modern workforce. Obtain industry-standard certifications through guided instruction, lab simulations, and live work. Develop personal, workplace, and technical skills grounded in academics. 

Employment Stats

  • Program Length 3 semester (Diploma)
  • Job Placement 85%
  • Average Earnings $42,735 / yr
  • Cost $9270

About Program

Earning certifications can help you get a job or promotion. The program focuses on three IT career-essential certifications. Begin by mastery of the Microsoft Office Specialist. Advance through the Comp TIA A+ Core 1 (220-1001) and Core 2 (220-1002). Finish with preparation for the Comp TIA Network+ Exam (N10-007). Complete the program in three semesters. Day and night classes are available in the main campus. Opportunities for co-op internships combine paid on-the-job training with classroom lessons in the second and third semesters. 

Job Expectations

  • Provide technical support for hardware and software maintenance and use.
  • Monitor computer systems' performance to ensure proper operation.
  • Collaborate with others to resolve technical issues.
  • Solve computer hardware and software problems.
  • Read and communicate technical information effectively.

Expected Earnings

In 2018, the Bureau of Labor Statistics, U.S. Department of Labor, Occupational Handbook reported the median wages of a Computer Support Specialist were hourly $25.70 and annually $53,470. Approximately, 11 % growth in this industry is projected by 2026. The Chattanooga area approaches these national statistics. Employment varies by the employers' requirements and each applicant's knowledge, skills, and abilities as well as experience, education, and certifications. 

Course Schedule

Enroll for fall, spring or summer semesters. Enrollment is limited to 35 students in each class. Current students are provided with opportunity to register early. Completion of the program requires 1290 clock hours.

Full-Time Program Schedule by Semester Clock Hours 
Semester Day Class Evening Class Days
Fall (450 hours) 7:45am – 2:30pm 4:00pm - 10:45pm Monday - Friday
Spring (450 hours) 7:45am – 2:30pm 4:00pm - 10:45pm Monday - Friday
Summer (390 hours) 7:45am – 2:45pm 4:00pm - 11:00pm Monday - Friday

Tools

1 - Small Computer Repair Tool Kit (available in bookstore)
1 - Anti-Static Wrist Strap (available in bookstore)
1 - Precision Screwdriver Set

Cost

Books $340
Software $370
Tools $50
Certification Exam Vouchers $355
Tuition $3985
Fees $4170
TOTAL $9270

The price of vouchers for certification exams is based on the student discount rate from CompTIA Academic Marketplace. TCAT students are eligible for the Wilder-Naifeh Technical Skills Grant and the Tennessee Promise of Reconnect scholarships that can offset the costs of tuition and fees. Under extenuation circumstances, the Vice President for Academic Affairs, at her/his discretion, may grant exception to the fees.

Special Fees Charged in Addition to Maintenance and Tuition

  • Credit by Examination Fee - The regular course fee is charged for each special examination and must be paid prior to taking the examination. Non-refundable. (See Academic Regulations.)
  • Credit for Life Experience Fees - Assessment Fee for Experiential Learning $45.00.  Experiential Learning Credit $15.00 per credit hour in excess of 3.0 credit hours. $90.00 maximum.
  • GED Testing Fee - $65.00.
  • Placement Test Fees - ACT - $45.00. (Refer to Admissions Policy.)
  • Under extenuating circumstances, the Vice President for Academic Affairs, at his/her discretion, may grant an exception to these fees.

Books

Books

  • Comp TIA A+ Guide to IT Technical Support, 10th Edition, Cengage Learning, ISBN: 9780357108291
  • CompTIAA+ Practice Tests: Exam Core 1 (220-1001) and Exam Core 2 (220-1002), 2nd Edition, Sybex, ISBN: 9781119516972
  • CompTIA Network+ Guide to Networks, 8th Edition, Cengage Learning, ISBN: 9781337569330
  • Comp TIA Network+ Practice Test: Exam N10-007, Sybex, ISBN: 9781119432128 

Comp TIA Certification Exam Vouchers 

  • A+ Exam Core 1 (220-1001) and Exam Core 2 (220-1002) 
  • Network+ Exam (N10-007)

TestOut Labsim Software 

  • Office Pro 
  • PC Pro 
  • Network Pro 

Curriculum

First Semester

Module 1: Introduction to Computers and Microsoft Office Applications

Module 2: Introduction to A+ Essentials-901

Second Semester

Module 3: A+ .....................-901 (continued)

Module 4: A+ Software-902

Third Semester

Module 5: Network+N 10-007

Career Opportunities

Computer User Support Specialist
Desktop Support Technician
Help Desk Analyst
Technical Support Specialist
Information Technology Specialist