Chattanooga State Community College

Position Description

• FWS

Assist students with check-in procedures

Answer computer and technology questions in the study areas and testing center

Assist with copying, scanning, faxing, and printing

Daily cleaning of tables, keyboards, mice and monitors

Answer service desk phones and assist students with questions or refer to appropriate department

Monitor paper supplies for copiers and printers and refill as needed

Help gather statistics on student services provided daily

Report escalated technology and/or safety issues to the appropriate

ASC staff member

Other duties as assigned

Intermediate-level experience with navigating the Windows operating system

Intermediate-level experience with Microsoft Office for the three main applications: Word, Excel and PowerPoint

Familiar with TigerWeb Self-Service (Banner), eLearn, TigerMail, the Chattanooga State website, the ASC website, and the library website

Familiar with various browsers and their features

Customer Service experience

Higher education experience

Customer service

Technology

Familiar with social networking tools such as Facebook, Instagram, and Twitter

Familiar with Google applications such as Gmail and Google Documents

Familiar with various types of computers and mobile devices

Familiar with mobile phone devices

Must be able to routinely move boxes weighing 10-15 pounds, push heavy laptop carts, lift supply boxes above head, bend, stoop, and stretch

Must be able to tolerate repetitious tasks and work well with others  

Must have good work ethic

Must be dependable

Must be friendly and welcoming

Must have excellent communication skills