Chattanooga State Community College

Position Description

• IWS

Assist students with computer and technology questions in the public access area and library classroom

Assist with copying, scanning, faxing, and printing

Daily cleaning of tables, keyboards, mice and monitors

Answer service desk phones and assist patrons with questions or refer to appropriate department

Monitor paper supplies for copiers and printers and refill as needed

Help gather statistics on patron services provided daily

Report escalated technology and/or safety issues to the appropriate library staff member

Other duties as assigned  

Intermediate-level experience with navigating the Windows operating system

Intermediate-level experience with Microsoft Office for the three main applications: Word, Excel and PowerPoint

Familiar with TigerWeb Self-Service (Banner), eLearn, TigerMail, the Chattanooga State website, and the Library website

Familiar with various browsers and their features

Customer Service experience  

Library experience

Customer service

Technology 

Familiar with social networking tools such as Facebook, Instagram, and Twitter

Familiar with Google applications such as Gmail and Google Documents

Familiar with Apple computers and iPads

Familiar with mobile phone devices 

Must be able to routinely lift boxes weighing 10-15 pounds, push heavy book trucks, lift books above head, read and understand decimal numbers, bend, stoop, and stretch

Must not have asthma or back problems and must be able to tolerate repetitious tasks and work well with others

Must have good work ethic

Must be dependable

Must be friendly and welcoming

Must have excellent communication skills