Chattanooga State Community College

Position Description

• FWS

Give presentations/information before the tours. • Be knowledgeable of the campus for campus visits. • Engage with prospects before, during, and at the conclusion of the tour. • Bring creative ideas for the campus visit program. • Do follow-ups with the guest to include, phone calls, mail Thank you letters. • Provide campus tours • Answer the office phone in the absence of the secretary

Must be a currently enrolled student in good academic standing. Cumulative GPA of 2.5 or higher Strong verbal communication and interpersonal skills. Comfortable speaking to large groups and individuals. Ability to work well in a team-oriented environment. Ability to represent the college positively and professionally at all times. Punctual, dependable, and responsible. Friendly, approachable, and respectful Represents the institution with integrity, maturity, and discretion. Adheres to college policies and dress code standards. Basic computer skills; ability to use email, scheduling tools

Active involvement in campus activities, clubs, or organizations is preferred.

 Demonstrated leadership or customer service experience is a plus

*Bi-lingual- Spanish speaking is highly welcomed but not required. * 

Must be willing and able to conduct tours in varying weather conditions (e.g., heat, cold, rain), with appropriate attire. Requires clear speech and active listening skills. May occasionally be required to lift or carry materials such as welcome packets, signage, or event supplies (typically under 25 pounds). Must be available to work flexible hours, including some mornings, evenings, and occasional weekends during special events such as Preview Days, Orientation, or Open House programs. Work is typically performed in both indoor office settings and outdoor campus environments with frequent interaction with the public. 

• Able to speak clearly, confidently, and enthusiastically. • Friendly, approachable, and respectful. • Committed to creating a welcoming and positive visitor experience. • Responsive & helpful. • Reliable and consistent in attendance and performance of duties. • Able to manage time effectively and meet scheduling expectations.