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FWS/IWS Position (BOP Representative) 

Department: Financial Aid
Supervisor: Dale Grisso
Department Contact: 423-697-5500
Positions: 2
Status: Open

Position Description


Position Summary
  • FWS/IWS Position (BOP Representative) 
Typical Duties and Responsibilities

Borrower Outreach Representatives make courtesy calls to former students regarding delinquent student loans. These are not Collections calls, but rather are offering to connect the student with their loan servicer, to set up a do-able payment plan and avoid default.

Required Qualifications

In "Good" Satisfactory Academic Progress (SAP) status for financial aid.
2.0 GPA (minimum)
Not in "default" on any student loans
Enrolled at least part-time (minimum, with Summer exception)

Work Experience

Customer service/call center experience preferred

Preferred Qualifications

Basic knowledge of financial aid and student loans
Able to communicate clearly, concisely and courteously

Physical Requirements/Working Conditions

Comfortable in a seated, quiet, profession office setting

Knowledge, Skills, Abilities, and Work Characteristics

Able to use a phone, computer, and basic spreadsheet
Excellent personal/intercommunication skills
Comfortable with courtesy/cold-calling
Pleasant phone voice and manner
Ability to handle potential call escalations in a polite, professional manner