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Federal/Institutional Work Study Students (Financial Aid)

Department: Financial Aid
Supervisor: Dale Grisso
Department Contact: 423-697-5500
Positions: 2
Status: Open

Position Description

Position Summary
  • Federal/Institutional Work Study Students (Financial Aid)
Typical Duties and Responsibilities

Borrower Outreach Representatives will make courtesy calls to former students regarding delinquent student loans. These are not Collections calls, but rather offering to connect the student with their loan servicer, to set up a do-able payment plan and avoid default.

Required Qualifications

In “Good” Satisfactory Academic Progress (SAP) status for financial aid

2.0 GPA (Minimum)

Not in “Default” on any student loans

Enrolled at least part-time (minimum, with Summer exception)

Work Experience

Customer Service / Call Center Experience Preferred

Preferred Qualifications

Basic knowledge of financial aid and student loans

Able to communicate clearly, concisely and courteously

Physical Requirements/Working Conditions

Comfortable in a seated, quiet, professional office setting

Knowledge, Skills, Abilities, and Work Characteristics

Able to use a phone, computer, and basic spreadsheet

Excellent personal/intercommunication skills

Comfortable with courtesy cold-calling

Pleasant phone voice and manner

Ability to handle potential call escalations in polite, professional manner