AUTHORIZED USERS

Schedule Confirmation is a NEW part of the Fee Payment Process! When you have paid your fees/tuition in full or have enrolled in the Deferred Fee Payment Plan, you will automatically be confirmed for next semester’s classes.

Students may give others (parents, guardians, employers, etc.) the ability to access their account information through Self-Service. Authorized users may view student account balances and make payments beginning in August 2007.

• In compliance with the Family Educational Rights and Privacy Act of 1974 (FERPA), student financial records may not be shared with any third party without the written consent of the student. By adding an authorized user in Self-Service, the student gives written consent for another party to access and make payments on their behalf.
• Authorized users DO NOT have access to stored payment methods, academic records, or other personal information
• Authorized users will receive email notification when their account has been established.
• Students may add/remove/update users at any time Online.

STUDENT MUST SET UP THEIR AUTHORIZED USERS “BEFORE” ADDITIONAL USER(S) CAN MAKE PAYMENT(S).

STUDENT INSTRUCTIONS FOR “ADDING AUTHORIZED USERS”

1. Click on “Authorized Users” button. The student will see a box with the above statement. Click on “Add an Authorized User” button.
2. Enter the authorized person’s email address and select the information the student will allow that person to have access to. Click “Add User”.
3. An agreement page will appear explaining the access. The student will enter the last four digits of their student ID and click on “I Agree”.
4. The next screen will give the following message to the student:
   
   “Thank you. We have sent an e-mail to this person. Instructions on how to log in and view your billing and payment plan information will be sent via email to an authorized user. This person will log in using the e-mail address you provided.”
   
   (Note: If the e-mail delivery fails for some reason, a notification may be sent to your e-mail address on record.)
5. Example of the Email sent to your Authorized User(s):
   
   This is an automated message to inform you that the student listed below has granted you access to his or her online billing information. You now have the ability to make payments on behalf of this student and more.
   
   ======= ACCESS INFORMATION ================
   Student Name --- [student name here]
   Username --- [your new authorized user’s email here]
   Password --- [the password you selected here]
   ===========================================
   
   Thank you. Please visit us again at: https://touch.chattanoogastate.edu/C20043_tsa/web/login.jsp
6. To Setup an Authorized User

AUTHORIZED USERS ACCESS PROCEDURE

(Parent, Guardian, Employers, etc…)

1. Authorized Users will use their email address and password in the “Authorized Users” box. First time users will use their email address and the password from the login instructions that were emailed to them for login. Click “Log-In”.
2. First time users will be taken to a “Profile Setup” page to change their password, enter an alternate email and full name, etc. Click “Continue” to proceed to the Welcome Page.
3. If an authorized user is selected by one or more students, the first screen to appear will be the “Select Student” screen to select one student or you may select the “Pay All” button.
4. Depending on what access has been given, an authorized user may or may not view billing statements or payment history. Authorized users may make payments, view and select a payment plan, view previous payments they have made, change their profile or view other students they are set up for as an authorized user.

If an Authorized User forgets their password, they may click to view their password hint or have their password sent via email.