Banner Self-Service Frequently Asked Questions

What is Banner Self-Service?

When is Banner Self-Service available?

What is a "Student ID” or “A Number"?

What is a "PIN" and how do I get one?

What if I forget my PIN?

How do I change my PIN?

What’s the difference between Desire2Learn and Banner Self-Service?

What can I do in Banner Self-Service?

Who can use Banner Self-Service?

How will I access my class information from within the new Banner system?

Will I be able to access Banner Self-Service from home or while I am away?

Is the new system secure?

I keep getting an error message when I try to log in. Why?

How secure is my information on Banner Self-Service?

I can’t find the class I’m looking for this semester. Where is it?

On the “look up classes” screen, there is no registration square beside the class that I want to take. What should I do?

The system won’t let me sign up for the class that I want. Why not?

What is a “CRN?”

I'm a parent. Can I pay my child's tuition and fees on Banner Self-Service?

What can I do to protect my records?

What if the information shown in my student records is incorrect?

What effect does a hold have?

How do I request that an official copy of my transcript be sent to another institution or to an employer?

Why must I select a career when I want to view my unofficial transcript?

These answers didn’t fix my problem, what should I do?


What is Banner Self-Service?

Banner Self-Service is a web based interface that allows you to have access to a lot of services that Chattanooga State provides. You can do everything from registering for classes and paying fees to changing your address.

When is Banner Self-Service available?

24 hours a day, 7 days a week.
Scheduled and unscheduled maintenance and/or essential processing periods may make the system unavailable for short periods. We will post scheduled downtimes on the login page. We apologize in advance for any inconvenience.

What is a "Student ID or ‘A’ Number"?

Your Student ID or ‘A’ Number is a number assigned to you when you are given access to the Banner Self-Service system. To login initial, you can use your social security number. We encourage you to use your “A” number after this initial login to protect the security of your social security number.

What is a "PIN" and how do I get one?

Your Banner Self-Service PIN (Personal Identification Number) is a six-digit number that serves as the password for access to your student records. Your PIN was set at the time you applied for admission to CSTCC. The Banner Self-Service PIN is initially set to your birth date in MMDDYY format. All six digits must be entered (if your PIN has leading zeros, enter them also). PIN assignments are case-sensitive. Remember that your PIN must be all numerals – no letters.
It is very important that you change your PIN as soon as possible and not share this confidential information with anyone unless you want that individual to have full access to your records.

What if I forget my PIN?

There is a process for the system to help you. If you recall, you were asked to provide a Security Question and response when you initially signed on to your Banner Self-Service account. When you arrive at the Self-Service login click on the button labeled Forgot PIN. The system will respond by asking you your security question. If you respond correctly (your answer is case sensitive) you will be prompted to enter a new PIN then you will be allowed to sign on as normal.

If you cannot recall the correct answer to your Security Question, go to the Records Office on the first floor of the Student Center to reactivate your account.

We consider your PIN to be extremely confidential information and will release it only with proper picture identification. While the procedures below may seem inconvenient, they are followed for your protection.

To ensure the security of your records and prevent any other individual from either viewing your information or using services available to you, passwords, usernames, and personal identification numbers have been created exclusively for you. The college will not release any of this information without in-person picture identification and your written consent. Phone or fax requests cannot be honored.

How do I change my PIN?

The first time you login, you will be asked to change your PIN number. Remember to change it to something that you can remember but that others would not be able to easily guess.

To change your pin after this initial process, you need to take the following steps:
  1. Login to Banner Self-Service
  2. Click on “Personal Information”
  3. Click on “Change PIN” (It is at the last link on the screen.)
  4. Enter your old PIN
  5. Enter your new PIN twice
  6. Click “Change PIN”
What’s the difference between Desire2Lean and Banner Self-Service? What can I do in Banner Self-Service?

Admissions & Records Educational planning and Advisement (Beginning September 2007) Bursar – Paying Fees (Beginning July 2007) Student (Financial) Aid Who can use Banner Self-Service?

Applicants and current students can access Student Services. Prospective students can look at general information using the Financial Aid Application and Information link, as well as the course sections.

How will I access my class information from within the new Banner system?

You will access class related information via Banner Self-Service. Self-Service is totally web based making it available from just about any of the current web browsers.

Will I be able to access Banner Self-Service from home or while I am away?

Sure, this is one of the really nice things about the new system. You’ll be able to access your class information from home, your office or just about anywhere you have a web browser and a connection to the Internet.

Is the new system secure?

Yes. We take security of data very seriously simply because we have to. We use the same secure web page technologies used by the financial institutions and other secure web sites. This will assure you that your data link to the new system is secure. You must, however, help us by maintaining the security of your Login and PIN.

I keep getting an error message when I try to log in. Why?

You may not be using a correct User ID and Password. Remember that your user ID is your student ID number (A12345678) or your social security number and your PIN is your 6-digit date of birth (MMDDYY) the first time you log in.
If you have logged in previously and you don’t remember your PIN number, there is a process for the system to help you. If you recall, you were asked to provide a Security Question and response when you initially signed on to your Banner Self-Service account. When you arrive at the Self-Service login click on the button labeled Forgot PIN. The system will respond by asking you your security question. If you respond correctly (your answer is case sensitive) you will be prompted to enter a new PIN then you will be allowed to sign on as normal.

Go to the Records Office on the main campus or any off campus site to reactivate your account. A photo id is required to reactivate your account.


I keep getting logged out of the system. Why?

For security reasons, the system will log you out if you have been inactive for 15 minutes.

How secure is my information on Banner Self-Service? I can’t find the class I’m looking for this semester. Where is it?
Make sure you are in the correct term. Go to “Register” and “Select Term.” Make sure that you choose the correct semester. TTC means Tennessee Technology Center. Only students in TTC programs should choose this term. It is also possible that you are looking for a “closed” class. You need to go to the instructor for that class to get permission to register for it.

On the “look up classes” screen, there is no registration square beside the class that I want to take. What should I do?

Go to the “Drop and Add” menu and choose to “reinstate” the class.

The system won’t let me sign up for the class that I want. Why not?

There are several reasons that you may not be able to register for a class. First, you need to make sure that you have been accepted to the institution and are allowed to register for any classes. You can check with the Admissions Office (423-697-4401) if you are unsure about this.

If you are able to register for classes, certain classes may still be unavailable to you. There are courses that you are required to take before you will be eligible to take others. If you haven’t taken Intermediate Algebra for example, you won’t be able to register for Pre-calculus. Transitional studies courses that you need to take before you register for others will be listed at the top of the “Drop/Add Classes” screen in Banner Self-Service.

You also will not be able to register for a science lab unless you have registered for the lecture portion.

Classes fill up very quickly. You may not be able to register for a class because it is full. If this happens, try to find another section that is available. If that is the only time that you can take the class, you will need to speak with your advisor, the instructor for the class and the department head to get approval to be added into the course. You will also need to go to the instructor or department head if you are trying to get into a class that requires permission to enter (music, some upper level classes, etc.).

What is a “CRN?”

Web registration uses five-digit CRN (Course Registration Number) such as 72568 instead of course ID such as ENGL-1010-PRN to identify courses. Every class, lab, etc. has its own unique CRN. Before you register, you'll need to know the CRN for the classes in which you wish to register. Call Numbers can be found in two places:

If you are registering for a class which requires a lab as a co-requisite, you must register for both sections at the same time.

I'm a parent. Can I pay my child's tuition and fees on Banner Self-Service?

No. The student can pay with your credit card by logging in with his/her student ID and PIN. You or your child may pay in person in the Bursar’s Office or any off-campus location.

What can I do to protect my records?

What if the information shown in my student records is incorrect?

Please review your records regularly. Name, address, major, or other demographic data changes should be made in writing. Complete the Change of Status form available for download or in person from the Records Office (S-122). Name and ID changes require proper, legal documentation. Address changes impacting residency classification require documentation as well. The documentation must be presented at the same time as the requested change. Changes of major become effective the next available term unless submitted before the census date of the currently enrolled term. The form may be downloaded by clicking here:

http://www.chattanoogastate.edu/pdf_forms/records/Change of Status.pdf
 
Note: If mail is returned indicating an insufficient address, a registration hold is placed on the student's records pending receipt of an official change of status form and/or supporting documentation.

The student has (30) calendar days from the day grades were due in the Admissions & Records Office of the term in which the grade was earned to initiate a grade appeal. Grades assigned by faculty members are final unless there is evidence that the grade was influenced by consideration of race, color, religion, sex, marital status, handicap or national origin, arbitrary or capricious action or other reasons not related to the academic performance of the student. In all cases, the student assumes the burden of proof with respect to grade appeals.

Complete the “Request for Review of Records” form available from the Admissions & Records Office in Room S122 of the Student Center on the Amnicola campus.

What effect does a hold have?

A registration hold prevents you from registering, adding, and dropping classes.
A transcript hold prevents you from getting or viewing your transcript and term grades.
AA hold set by the Bursar’s Office will hold registration and transcripts and usually can only be cleared by paying the balance on your account.

Only the office that entered a hold can clear it. At this time, dropping a class is allowed via the web only through the 100% refund period and only if the course is college-level. Transitional courses must be dropped in person. A student cannot withdraw (drop all classes) via the web.

How do I request that an official copy of my transcript be sent to another institution or to an employer?

Although Banner Self-Service has a link suggesting you may request a transcript online, that service is not available at this time. You may request your transcript in person, by mail, or by fax. Please stop by the Admissions & Records Office or print, complete and submit the form shown at the following location, http://www.chattanoogastate.edu/Records/retran.asp.

Why must I select a career when I want to view my unofficial transcript?

Chattanooga State offers multiple types of courses. If you have been in both the credit and industrial technology divisions of the college or if you have taken both college-level and transitional study courses, you have more than one transcript. Select the undergraduate (U) or Combined (UJ) transcript if you want to see your credit division work. If you want to see your industrial technology (Tennessee Technology Center) record, select the corresponding transcript starting with the “V”.

These answers didn’t fix my problem, what should I do?

We are always here to help you! You can e-mail or call the Enrollment Services Department at askjoe@chattanoogastate.edu or 423-697-4404. They will work with you to find solutions to any problems that you may be having.